OpenText Public Sector Solutions services don’t end once your system is deployed; we are with you every step of the way providing post-implementation support, help desk options, training, and emergency technical assistance. We can deliver all that is necessary to ensure the long term success of your ECM application.
Put OpenText Public Sector Solutions into your ongoing support efforts with these offerings:
- Onsite and remote administration support for OpenText products
- Direct end-user help desk support with bug tracking and toll-free telephone support
- Supplemental help desk support
- After hours emergency technical support
- Remote and onsite diagnostic and system tuning
In the Total Experience economy, self-service speech-enabled Interactive Voice Response (IVR) systems play a crucial role in providing a seamless and efficient customer experience. IVR addresses the rising digital technology landscape and heightened customer expectations for quick, personalized service. Businesses[…]
When OpenText developers from around the globe unite, incredible things happen. This year’s Application Modernization Hackathon Week brought together graduate developers embarking on their tech careers, together with seasoned developers keen to push their creative boundaries, to further help OpenText[…]
In the world of pharmaceuticals, something interesting keeps happening — companies acquire, merge, or divest from other companies. It’s like a puzzle they’re trying to solve getting the right products, improving their research options or manufacturing capacity, and making sure[…]
Traditional host systems can be pivotal for digital transformation. Learn how security and automation can bring mainframe access into the modern world. The post The Modern Mainframe is Automated, Protected and Connected appeared first on OpenText Blogs.
Templates are very useful in our day-to-day work life. We use them for email, Word documents, and spreadsheets. They can take the form of canned script language, design documents, and database schemes, and these forms save us time, keep our[…]